Last updated: March 2026
GenPrime Power Systems, Inc. ("GenPrime," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, submit inquiries, or engage with our services.
Information you provide directly: When you submit an inquiry form, request a quotation, register for training, or contact us, we collect your name, email address, phone number, company name, job title, country, and the content of your message or inquiry.
Information collected automatically: When you visit our Site, we may collect your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data through cookies and similar technologies.
We use the information we collect to: respond to your inquiries and provide quotations; process and fulfill orders; provide technical support and after-sales service; send relevant product updates, technical bulletins, and industry news (with your consent); improve our website, products, and services; comply with legal obligations and protect our rights.
GenPrime does not sell your personal information to third parties. We may share your information with: authorized distributors and service partners in your region to fulfill your inquiry; service providers who assist with website hosting, email delivery, and analytics; legal authorities when required by law or to protect our rights. All third-party service providers are contractually obligated to protect your data in accordance with this policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data is typically retained for 3 years. You may request deletion of your data at any time by contacting us.
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; object to or restrict processing of your data; data portability; withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at the address below.
Our Site uses cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our Site.
GenPrime operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States, Germany, and China. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including Standard Contractual Clauses where required.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
For privacy-related questions or to exercise your data rights, please contact:
GenPrime Power Systems, Inc.
Data Protection Officer
1200 Power Drive, Suite 400, Houston, TX 77002, United States
Email: [email protected]